FAQs

You can book directly on our website, or by contacting our sales offices and authorized agents.

Changes depend on your fare type. Some tickets are non-refundable or non-changeable. Refer to the Fare Rules & Ticket Types page or contact customer support.

No. All Buraq Air tickets are non-transferable and issued to a specific passenger.

• Adults: 30 kg
• Children (2–12 years): 25 kg

Baggage rules may vary by ticket class. View our Baggage Policy for full details.

Yes, in containers of 100ml or less, placed inside a clear resealable 1L bag.

Explosives, corrosives, compressed gases, firearms, and radioactive materials are strictly prohibited. See Prohibited Items for the full list.

• International flights: At least 1 hour before departure
• Domestic flights: At least 30 minutes before departure

Late arrivals may not be accepted and tickets may become void. Please arrive early and allow time for screening and procedures.

Currently available for select flights. You must still be present at the gate on time.

Visa requirements depend on your nationality and destination. Always check with the embassy or consulate before traveling.

A valid passport or national ID (for domestic flights) and your ticket or e-confirmation.

Yes. Infants under 2 years pay 10% of the adult base fare and must travel on the lap of an adult. No seat will be assigned.

Absolutely. Please inform us at least 48 hours before your flight to arrange proper support.

It’s not required, but highly recommended. See Travel Insurance for more info.

Visit our Careers page to view openings or submit an application.