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  • Book
    • Flight schedules 
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    • Special offers 
  • Track Baggage
    • Manage
    • Before you fly
    • Baggage
    • Visa and passport
  • Media
    • In-flight magazine
    • Buraq Air News
    • Gallery
  • Where we Fly
  • Loyalty
    • Log in to Buraq Air
    • Join Buraq Air
    • Vars Expert Login
    • Our partners
    • Business Rewards benefits
    • Register your company
    • Buraq Air Programme Rules
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Booking for extras

  • Car hire
  • Buraq Air special offers
  • Hotel bookings
  • Insurance
  • Tours and attractions bookings

Car hire

  • Where can I find information about car hire bookings?
  • Can Buraq Air members earn buraq air Miles when they book their car hire via the CarTrawler’s website or call centre?
  • Can Buraq Air members earn buraq air Miles when they book their car hire via the buraq call centre or retail office?
  • When will a member receive buraq air Miles for the car hire booked through the buraq.aero book a car page?
  • Is there a maximum number of buraq air Miles a member can earn when booking a car hire?
  • Can members redeem buraq air Miles for booking made through the buraq.aero car hire page?

Buraq Air special offers

  • How can I learn about current special offers?
  • How can I receive updates about Buraq Air' offers and services?

Hotel bookings

  • Can I book a hotel on buraq.aero?
  • Can Buraq Air members book their stay via the Booking.com website or call centre?
  • Can Buraq Air members book their stay via the Buraq Contact Centre or Retail Office?
  • When will I receive Miles for a hotel stay booked through buraq.aero?
  • Can members redeem Buraq Air Miles for stays booked through the buraq.aero? Book a Hotel page?
  • Where can I find out more about Booking.com?
  • Is there a maximum limit on the number of Buraq Air Miles a member can earn when booking a hotel stay?

Insurance

  • I am only travelling one-way on Buraq Air, will I be able to purchase travel insurance policy?
  • I have made changes to my Buraq Air flight booking. How can I change the details of my travel insurance policy?
  • My credit card has been charged twice for travel insurance policy, who can fix this?
  • How can I buy a travel insurance policy?
  • What is covered under the travel insurance policy?
  • Do I need health insurance to travel?
  • Can I purchase travel insurance for one person?
  • Can I cancel my travel insurance policy for any reason?
  • Is there a special rate for children?
  • Where can I find the full details of my travel insurance policy?
  • What should I do if I lose my insurance confirmation and travel insurance policy or if I did not receive them via email?
  • What happens to my travel insurance policy if Buraq Air reschedules my return flight to a later date?
  • Do I have to carry a copy of my travel insurance policy document with me while travelling?
  • What should I do if my travel insurance policy isn’t reflected in my itinerary?
  • Does my personal baggage benefit cover theft?
  • Can I purchase additional optional cover?
  • Are there any important notices about the insurer or policy?
  • How do I report a claim?
  • Where can I find a claim form?
  • What is the time limit for filing a claim?
  • How long will it take to process my claim?
  • Can I file a claim if Buraq Air has cancelled my flight?

Tours and attractions bookings

  • Can Buraq Air members earn Buraq Air Miles when they book their tours and attractions via the Getyourguide’s website or call centre?
  • Can I book tickets for tours and attractions on buraq.aero?
  • Is there a maximum number of Buraq Air Miles a member can earn when booking a tours and attractions?
  • Can Buraq Air members earn Buraq Air Miles when they book their tours and attractions via the Buraq Air call centre or retail office?
  • When will a member receive Buraq Air Miles for the tours or attractions booked through the buraq.aero book tours and attractions page?
  • Can members redeem Miles for booking made through the buraq.aero tours and attractions page?

All FAQ topics

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